Training:

Empowerment through product ownership

You own the system…

The only way your ERP solution can work for you is if the people using it know what to do. Throughout the course of your implementation, we will stress the importance of product ownership – you and your users taking on as many of the tasks and responsibilities as possible so that they can truly understand the software. While our implementers will be there every step of the way to provide guidance and instruction, the end goal is to make you as self-sufficient as possible.

…we train the trainers…

To this end, we promote a “train the trainer” approach. Early on in your project, we will work together to identify your organization’s “key users” – individuals from each department that will be responsible for that department’s implementation tasks. In the first round of training sessions, we teach these key users how the system functions and how to manage it. Important features and functionality, administration tasks, and maintenance responsibilities are all covered.

…and the key users instruct their colleagues.

In the second round of training, your key users assume the role of teacher as they use what they have learned to instruct their colleagues. Putting this knowledge sharing responsibility into the hands of your users requires that they attain a true understanding of the product. As a result, confidence grows, and your users will have the know-how to answer questions and resolve issues that arise long after your implementation is over.