Our Services – Support:

Help when you need it, from people you already know

The highest level of support…

While your team will come out of your ERP implementation possessing the knowledge and skill to solve many challenges, there may be times when you need to turn to us for help. The support services you receive in the months and years after your go-live are held to the same standards of excellence that we apply to our implementation processes.

…from the people who know you the best…

We do not have a separate support team on staff to address support incidents. Instead, the same familiar faces that were there throughout the course of your implementation will be available to resolve your issues long after we’ve finished celebrating a successful go-live. These are the people that know your business, and are better equipped to give you support than someone who’s seeing your system for the first time.

…and without costly support agreements.

Just as we don’t have a dedicated support staff, we also do not require that our customers enroll in support agreements or programs. There are no blocks of time that go unused and then expire, or pricey 24/7 support agreements that get used once a year. When we resolve a support incident, the cost to you is based on the time and materials for that incident alone. The only time you will pay for us to help you out is when we have actually helped you out.

We don’t believe in tying up our customers with costly, seldom used, support agreements. Call us crazy, but we think that you should only pay for what you need.”