Answers When You Need Them
When it comes to technical support, we pride ourselves on excellence. Your first line of Dynamics NAV support is going to be the team of individuals that was responsible for the implementation of your solution.
We understand it can be frustrating when you call a support line and speak to someone that is not familiar with you and your environment, and with that in mind we have streamlined our support operations. We provide support to clients via telephone, e-mail, remote access via Citrix’s secure GoToMeeting application, FTP, and onsite.
Many organizations require their clients to enroll in annual support agreements, but we have observed that more often than not this leads to companies paying for a large block of support hours/tickets that go unused. As such, we do not force our clients into annual support agreements. Our support charges are based on time and materials alone, allowing our clients to be in full control of how they allocate their funds, and keep their support costs to a minimum.
Support tickets can be submitted via our online support page. Filling out and submitting the form on this page will open a new support incident with our team, and we will respond to your request as soon as possible.
Alternatively, it is possible to call our support desk. Support calls that are placed during normal business hours will on average receive a response in under two hours, and always within four hours. To contact our Support Desk, please call (800) 456-8474, option 2.
CustomerSource Portal & Knowledge Base
CustomerSource is a secure customer portal provided by Microsoft as a benefit of the Microsoft Dynamics NAV software maintenance program. In addition to offering software updates and upgrades, CustomerSource allows our clients to access productivity tools such as unlimited training courses, self-support resources like the knowledge base, and the user community.
We will continue to support all versions of Microsoft Dynamics NAV that are supported by Microsoft. Microsoft offers 10 years of Dynamics NAV support (5 years of Mainstream and 5 years Extended Support) from the date of a version’s last release. It is important that you become familiar with Microsoft’s policy as it potentially limits our ability to support older versions of Dynamics NAV. For complete details, please review Microsoft’s Support Lifecycle Policy.
All bcSolutions products will follow the Statement of Direction for the Microsoft Dynamics NAV product and will be available on future releases of Microsoft Dynamics NAV.